Refund & Return Policy

Last Updated: May 2026

At Glam Aura Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is made within 7 days of receiving the product.
  • The item is unused, unopened, and in its original packaging.

For hygiene and safety reasons, certain cosmetic and beauty products may not be eligible for return once opened or used.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used cosmetic products
  • Personal care items opened after delivery
  • Products damaged due to misuse by the customer
  • Clearance or sale items (unless defective)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Product name
  • Clear photos of the item and packaging

We will review the request and arrange a replacement or refund if approved.

4. Refund Process

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

5. Replacement Policy

If a replacement is available, we may offer a replacement product instead of a refund.

6. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

7. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

8. Contact Us

For any return, refund, or replacement request, please contact us:

Glam Aura Store
📍 Itanagar, Arunachal Pradesh, India
📞 +91 91691370851
📧 support@glamaurastore.com

We are committed to resolving customer concerns promptly and fairly.

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